Bulk SMS & WhatsApp Channel Selection Checklist
Compare message reach, media support, customer consent requirements, response ownership and reporting needs before launching a customer messaging channel.
Use these practical solution checklists to prepare requirements, evaluate trade-offs, and make informed decisions before requesting a proposal or demonstration for your team.
Compare message reach, media support, customer consent requirements, response ownership and reporting needs before launching a customer messaging channel.
Prepare Paybill and Till account details, payment reference formats, API access, customer SMS receipts, exception handling rules and daily ledger reconciliation.
Evaluate whether fragile spreadsheets are risking business compliance, data privacy, multi-user access control or reporting accuracy across your team.
Bring together your process owner, finance contact, and front-line staff who handle daily customer inquiries. A useful checklist captures current operational delays, data sources, and measurable success criteria.
Treat security, privacy, customer consent, and exception handling as core launch requirements. They should be evaluated alongside features and budget rather than treated as an afterthought.
Continue with the most relevant solution, industry or contact page for your organization.
Prepare Bulk SMS alerts, reminders and promotional campaigns.
Plan MPESA API integration and accounting reconciliation.
Review systems architecture, security and rollout decisions.